Terms & Conditions.

1. Agreement to these terms

By accessing natalizsoft.com (the "Site"), creating an account or placing an order, you agree to be bound by these Terms & Conditions and by our Privacy Policy, Cookie Policy and Shipping & Returns policy, which are incorporated by reference. If you do not agree, do not use the Site. If you use the Site on behalf of a business, you represent that you are authorised to bind that business.

2. Eligibility and accounts

You must be at least 18 years old to use the Site. You are responsible for keeping your account credentials confidential, for all activity under your account and for keeping your information accurate. Notify us immediately of any unauthorised use. We may suspend or close accounts that breach these terms.

3. Products, images and descriptions

We make every effort to describe products accurately. Product images on the Site are illustrative renderings intended to represent product type, colour and fold; actual products may vary slightly in shade, texture, emboss pattern and packaging. Colours also vary between screens. Specifications and availability may change without notice. We do not warrant that descriptions or other content are error-free.

4. Orders and acceptance

Your order is an offer to buy. A contract is formed only when we confirm acceptance by email or dispatch the goods. We may decline or cancel any order, limit quantities, or require additional verification, for example where a product is unavailable, a price or description is wrong, or fraud is suspected. If we cancel an order you have paid for, we will refund you in full.

5. Prices, taxes and payment

Prices are shown in US dollars per case and exclude applicable sales tax and, unless stated, shipping. Tax is calculated on your invoice. We may correct pricing errors at any time before acceptance and will ask you before proceeding at a corrected price. Payment is due on receipt of invoice unless credit terms have been agreed in writing. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, together with reasonable collection costs. Title to goods passes on payment in full.

6. Shipping, risk and delivery

Delivery dates are estimates and not guaranteed. Risk of loss passes to you when the goods are delivered to the carrier. Inspect deliveries promptly and report damage or shortages within 7 days. Our Shipping & Returns policy applies.

7. Custom and made-to-order products

Custom printed and foil-stamped products are produced to the proof you approve. You are responsible for checking proofs and for holding all rights needed to reproduce the artwork you supply, and you agree to indemnify us against claims that your artwork infringes third-party rights. Minor variations in colour, placement and registration are inherent to printing on tissue and are not defects. Industry-standard overruns or underruns of up to 10% may be shipped and invoiced. Custom orders cannot be cancelled once production has begun and are non-returnable unless defective.

8. Returns

Returns are governed by our Shipping & Returns policy. Unopened cases of stock products may be returned within 30 days with prior authorisation.

9. Acceptable use

You agree not to:

• use the Site for any unlawful, fraudulent or harmful purpose;
• attempt to gain unauthorised access to the Site, its accounts, systems or networks, or probe, scan or test their vulnerability without our written permission;
• interfere with or disrupt the Site, or introduce malware;
• use automated means to scrape, harvest or bulk-download content, except for public search engines and AI assistants acting in accordance with our robots.txt file;
• resell access to the Site or misrepresent your identity or affiliation.

10. Intellectual property

The Site and all content on it, including the NatalizSoft name and logo, text, graphics, images, page design and software, are owned by or licensed to NatalizSoft and protected by intellectual property laws. We grant you a limited, revocable, non-exclusive licence to use the Site to browse and purchase products. No other rights are granted. You may not reproduce, modify, distribute or create derivative works without our prior written consent.

11. Disclaimer of warranties

Except as expressly stated in these terms, the Site and all products are provided "as is" and "as available". To the fullest extent permitted by law, NatalizSoft disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted, secure or error-free. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

12. Limitation of liability

To the fullest extent permitted by law, NatalizSoft and its owners, officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, business, goodwill or data, arising from or relating to the Site or any products, even if advised of the possibility. Our total liability for any claim will not exceed the amount you paid for the products giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Indemnification

You agree to defend, indemnify and hold harmless NatalizSoft and its owners, officers, employees and agents from any claims, damages, losses and expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of the Site or products, or artwork and materials you supply.

14. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, labour disputes, supplier or carrier failures, utility or internet outages, and government action.

15. Governing law and disputes

These terms are governed by the laws of the United States and of the state in which NatalizSoft maintains its principal place of business, without regard to conflict-of-law rules. Before filing any claim, the parties agree to try to resolve the dispute informally for 30 days after written notice. The state and federal courts located in that state will have exclusive jurisdiction, and each party waives any right to a jury trial and to participate in a class or representative action, to the extent permitted by law. Any claim must be brought within one year after it arises.

16. General

If any provision of these terms is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them to a successor. These terms, together with the policies referenced in them, are the entire agreement between you and NatalizSoft regarding the Site and your orders, and they prevail over any terms in your purchase order. We may update these terms from time to time; the version in force when you place an order applies to that order.

17. Contact

Questions about these terms can be sent to legal@natalizsoft.com.